For studios
Terms of ServiceAccounts, plans, your content and your testers, availability, and what we promise in the beta. A short section for invited members./legal/termsRefund policy14 days on a first payment and on each yearly renewal, how to ask, and who pays./legal/refund-policySecurityTwo storage modes, how keys are kept, what's encrypted, and what isn't finished yet./legal/securityWhat we storePer storage mode: what our servers hold, what they never hold, and for how long./legal/what-we-storeData Processing AgreementPart of the Terms: Thai law, a 48-hour breach notice, the standard contractual clauses./legal/dpaSubprocessorsCloudflare, and who else touches data, with 30 days' notice of changes./legal/subprocessorsRetentionHow long each plan keeps sessions, and the broker's own records./legal/retentionSecurity self-assessmentOur answers, organised by the Cloud Controls Matrix domains./legal/caiq-lite
For everyone
Privacy noticeWhat Mulno collects about people who sign in, and why./legal/privacyAI statementWhat involves AI today, and the terms hosted AI will ship under./legal/aiBiometric statementNo face templates, no voiceprints, no emotion detection./legal/biometric
For your testers
Tester terms (template)A narrow licence for your testers: only what you need, revocable, and nothing for Mulno./legal/tester-termsDeletion requestsHow a tester's recording is deleted, by whom, and how fast./legal/deletion
Contact
Two more templates exist for a studio to publish to its own testers, under its own domain, not Mulno's: tester-consent.md and tester-privacy-notice.md (from the H9 review, unchanged by X-09). They are not rendered onto Mulno's own site, and this page deliberately doesn't link them as pages for that reason — read them from docs/legal/ in the repository instead.